We Care About You!

Privacy Policy

Last Updated: 8/1/2025

This Privacy Policy describes how Lotus and Fern ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lotusandfern.org (the "Site") or otherwise communicate with us.

Collection of Personal Information

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To provide our services, we collect personal information from various sources. The information we collect depends on how you interact with us.

Information you provide directly to us:

• Contact information: Your name, email address, shipping address, and phone number.

• Account information: Username and password.

• Order information: Billing address, payment information (credit card number, etc.), and any other details related to your purchase.

• Customer support information: Information you include in communications with us, such as when you send an email or submit a contact form.

Information we collect automatically: When you access our Site, we automatically collect certain information about your device and your interaction with our services. This may include:

• Device information: IP address, browser type, operating system, and unique device identifiers.

• Usage data: Information about how you use our Site, such as the pages you view, the links you click, and the time you spend on each page.

• Cookies: Small data files placed on your device or computer that help us improve and optimize our Site. You can control how cookies are used through your browser settings.

How We Use Your Personal Information

We use your personal information to:

• Provide our products and services, including processing your orders, handling payments, and shipping your products.

• Communicate with you about your account, orders, or any inquiries you have.

• Personalize your experience on our Site.

• Improve and optimize our services.

• Detect and prevent fraudulent or illegal activities.

Sharing of Personal Information

We may share your personal information with third parties to help us provide our services and fulfill our contracts with you. For example:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processors, shipping carriers, and marketing partners.

• Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

Your Rights

You may have certain rights regarding your personal information, depending on your location. These rights may include:

• Right to Access: You may have the right to request a copy of the personal information we hold about you.

• Right to Rectification: You may have the right to ask us to correct any inaccurate information we have.

• Right to Erasure: You may have the right to request that we delete your personal information.

• Right to Object: You may have the right to object to our processing of your personal information.

To exercise any of these rights, please contact us using the information provided below.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Info@lotusandfern.org

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